Privacy and Cookies Policy


In compliance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, it is hereby stated:

Who is responsible for the processing of your data?


CIF: B75096891




You can contact us at any of the addresses given above.


2.1 Data Protection Rights

Users' rights:

Right of access to personal data, to consult if BASQUE DESTINATION S.L. is processing your data.

Right of Rectification, if the data is incorrect.

Right of Cancellation or Deletion and linked to these, the right to forget, in which case the data will only be kept for the formulation, exercise or defense of claims.

Right to Object to the processing: BASQUE DESTINATION S.L. will stop processing the data in the way you indicate, unless for legitimate reasons they have to be further processed.

Right to limit the processing, not applying to the data the processing operations that would correspond in each case while the person responsible determines whether to meet other requests

Right to the portability of data: you have the right to receive the personal data concerning you that you have provided to BASQUE DESTINATION S.L. in a structured, commonly used and machine-readable format, and to request its transmission to another responsible party when technically possible.

How to exercise your rights: The interested parties may exercise their rights by sending a written communication to the fiscal address of BASQUE DESTINATION S.L. or to the e-mail address:, including a photocopy of their ID card or official documentation that proves their identity.

Possibility of withdrawing consent: in the event that consent has been granted for a specific purpose, you have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

Control Authority: If a user considers that there is a problem with the way in which BASQUE DESTINATION S.L. is handling his or her data, he or she may address his or her claims to the Spanish Data Protection Agency.


Customer Data: will vary depending on the service the customer contracts.

4 years: Law on Infractions and Penalties in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of salaries...); Arts. 66 and following. General Tax Law (accounting books...);

5 years: Art. 1964 Civil Code (personal shares without special term).

6 years: Art. 30 Commercial Code (accounting books, invoices, etc.)

10 years: Art. 25 Law on the Prevention of Money Laundering and Financing of Terrorism

Data in social network profiles: Until the user withdraws permission to do so.

Data on candidates for internships or employment positions: Up to six months from receipt, even after the selection process has been completed, unless otherwise indicated by the candidate.


2.3.1 Web form and e-mail

Data collected through the web: The personal data collected will be automatically processed and incorporated into the corresponding files owned by BASQUE DESTINATION S.L. Due to security policies, your IP address may be kept, which could be used to check the veracity of the origin of the message and to detect possible irregularities.

Instant Messaging: BASQUE DESTINATION S.L. does not provide service through instant messaging such as WhatsApp, Facebook, Telegram, Messenger, KakaoTalk or Line.

Purpose and legitimacy: The purpose of the processing of these data will be only to provide you with the information or services you request.

2.3.2 Employment, scholarships or internships

Receipt of CV: Only applications for employment or internships received through specialized job search media or in the areas of employment and internships in educational websites where BASQUE DESTINATION S.L. has published a specific offer will be evaluated. All other applications will be rejected.

Purpose and legitimacy: The candidate authorizes BASQUE DESTINATION S.L. to process the documents sent to him/her, all the content directly accessible through Internet search engines, the profiles maintained in professional social networks, the data obtained in the assessment tests and the information provided in the job interview, with the aim of assessing his/her application.

2.3.3 Web browsing (cookies)

A cookie is any type of file or device that is downloaded to a user's terminal with the ability to store data that can be used and retrieved by the service provider responsible for the installation.

Cookies are necessary for the functioning of the Internet, they allow us to improve the navigation and usability of our website, enabling the identification and resolution of possible errors, and all this without causing the least damage to the user's terminal.

Through this Notice, we inform our users that BASQUE DESTINATION S.L. and uses on this website (www.BASQUE DESTINATION the following cookies detailed below:

Cookies strictly necessary for the provision of certain services expressly requested by the user: if these cookies are deactivated, you will not be able to receive our contents and services correctly; and

Analytical cookies (for the monitoring and statistical analysis of the behaviour of the users as a whole). If these cookies are deactivated, the website will be able to continue to function without prejudice to the fact that the information captured by these cookies on the use of our website and on the success of the advertisements shown on it allows us to improve our services.

(*) DEACTIVATION OF COOKIES. The user will be able -at any time- to choose which cookies he wants to work in this website by means of: the configuration of the browser; for example:

Chrome, from.:

Explorer, from

Firefox, from

Safari, from

However, the user should be aware that after the deactivation of the cookies his navigation through our website may not be optimal and some utilities may not work properly.

Third party cookies. On some pages of the Website, embedded or invoked content is displayed through which third party cookies may be installed.

Social Networks. In other sites where BASQUE DESTINATION S.L. has a page or social profile, third party cookies are installed to all its visitors, even if they are not registered users in the corresponding platforms: Facebook Cookie Page, Twitter Privacy Page, LinkedIn Cookie Page, Google Cookie Page.


No transfer of data to countries outside the EU


Trade secret. BASQUE DESTINATION S.L. and the collaborators who work with us and who had any kind of intervention in the services provided to the client, are committed not to disclose or make use of the information they have accessed due to their profession. The information provided by the client will be, in any case, considered confidential and may not be used for other purposes than those related to the services contracted with BASQUE DESTINATION S.L.

BASQUE DESTINATION S.L. agrees not to disclose or reveal information about the claims of the client, the reasons for the requested advice or the duration of its relationship with the client.

Documentary destruction. In order to preserve and guarantee confidentiality, BASQUE DESTINATION S.L. undertakes to destroy all confidential information to which it has had access due to the provision of services when they are no longer necessary for the purpose for which they were collected, unless there is a legal obligation to keep them. If the Customer wishes to keep the original or a copy of such information, he must print it out or keep it by his own means or go to the headquarters of BASQUE DESTINATION S.L. to collect it before its destruction.


On the one hand, BASQUE DESTINATION S.L. and, on the other hand, the physical person, hereinafter the User, who accesses the page to get information and to contract the services offered through the Website.

The User declares that he or she is of legal age (that is, over 18 years old) and has the legal capacity to acquire the services offered through the Website in accordance with these General Conditions, which he or she understands in their entirety. In case of contracting by a minor, BASQUE DESTINATION S.L. will not be responsible in any case and the minor, parents or guardians must assume the expenses that this may cause.

The use of the Website implies an agreement between the User and BASQUE DESTINATION S.L., by which the latter expressly accepts the full and unreserved adherence to each and every one of the General Conditions published by BASQUE DESTINATION S.L. at the very moment the User accesses this portal, especially those established on the limitation of responsibility both of BASQUE DESTINATION S.L. and of any tourist or travel service provider. Therefore, the User must carefully read the General Conditions each time he or she intends to use the Website, since they may have been modified since the last time he or she accessed it.


When registering on our Website, the User will have a user name (his/her e-mail) and a password chosen by him/her, which will be communicated to him/her later by e-mail.

The User is responsible for keeping the password confidential and avoiding access by unauthorized third parties. The User agrees to be responsible for the economic consequences of any use of the Website that occurs through the use of the User's password provided by BASQUE DESTINATION S.L., as well as for the use of the User's passwords by third parties.

Likewise, the User declares that all the information provided by him/her for the access to the Website and during the use of the same, is true, complete and precise and he/she commits him/herself to keep it updated in the successive uses he/she may make of the services offered in the Website.


El usuario se compromete a pagar los servicios o productos contratados utilizando uno de los siguientes medios de pago que se detallarán en la página de pago:

Tarjetas de débito (Visa Electron y Maestro) o tarjetas de crédito (Visa, Master Card o American Express), tanto para pagos a través de la web como en las oficinas de BASQUE DESTINATION S.L.


Pago por transferencia en las 24 horas siguientes a la solicitud de servicios al número facilitado al usuario por BASQUE DESTINATION S.L.

La compra de cualquier producto sólo será efectiva cuando BASQUE DESTINATION S.L. cargue válidamente el importe total del viaje a la tarjeta de crédito facilitada por el Usuario, o cuando el importe de la compra se reciba en efectivo o como prueba de la transferencia. Hasta ese momento, BASQUE DESTINATION S.L. no tiene derecho a realizar ninguna reclamación.

El hecho de solicitar una reserva implica el compromiso por parte del cliente de autorizar el cargo en la tarjeta de crédito proporcionada. En el caso de que no sea posible realizar el cargo en la tarjeta de crédito (cargo rechazado), el Usuario acepta que BASQUE DESTINATION S.L. no emitirá la reserva realizada.

Los precios indicados en el Sitio Web incluyen las tasas de aeropuerto, salvo que se indique lo contrario. No incluyen los gastos de visado, ni las tasas de salida de un territorio, que deben pagarse directamente en destino. Las variaciones en la tarifa aplicable debido al retraso en el pago de la reserva en los importes de las tasas aeroportuarias, desde el momento de la reserva hasta el momento de la emisión del billete, serán repercutidas al cliente.


Una vez realizado el pago del viaje, BASQUE DESTINATION S.L. entregará al cliente los documentos de viaje enviándolos directamente a su dirección de correo electrónico en el caso de documentos electrónicos o vales. Una vez formalizada la reserva, el Usuario deberá revisar el contenido de la misma para identificar posibles errores materiales en la introducción de datos; para tramitar la corrección, deberá llamar al número de teléfono que le facilitará los datos de identificación de la reserva.

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